Monday, November 15, 2021 — DMEA recently discovered a targeted effort to access data on its internal network systems. We are currently working with a team of forensic experts to fully understand the extent and implications of this incident. The incident has impacted DMEA’s internal operational and network systems. DMEA’s electric grid and Elevate’s fiber network are not affected, and we continue to deliver reliable electricity and internet services.
While these types of situations have become all-too-common nationwide, we recognize the significance of this event and have quickly taken the appropriate steps to address it. Our comprehensive assessment is ongoing and may span several weeks. There is currently no indication sensitive customer or employee data has been compromised.
Nothing is more important to us now than allowing all of our offices and systems to operate seamlessly again. Please be assured that we are working diligently to restore our networks and service.
Although this incident has impacted DMEA and Elevate’s ability to conduct some business, core services remain intact. Members can report power outages by calling (877) 687-3632. Elevate customer service is also available by calling (877)-687-3632 and Elevate technical support is available 24/7 by calling (844) 386-8744 or by emailing support@elevateinternet.com.
