YOUR SMARTHUB INFORMATION CENTER
As of September 12, 2022, DMEA members and Elevate subscribers will be able to conveniently access both of their accounts in one combined SmartHub app. Here’s what you need to know.
One-stop-shop: You will be able to access and view both your DMEA and Elevate accounts through one convenient SmartHub app.
Required maintenance window: This improvement requires a multi-day maintenance upgrade for both DMEA and Elevate payment and account services. That means you will be unable to access your SmartHub accounts or pay your bills starting Wednesday, September 7 at 7:00 p.m. through Monday, September 12 at noon. Limited services will be available during this window, and DMEA and Elevate will not be able to process payments, account changes, service transfers, or update member & consumer account information.
Important billing information: Elevate consumers would normally receive their bills on Thursday, September 8. Instead, in September, Elevate subscriber bills will be sent out after the upgrade is complete on Monday, September 12. To ensure our consumers have adequate time to catch up any past due balances, we will also delay our disconnections for non-payment by one week to Tuesday, September 20. DMEA will also delay electric service disconnections for non-payment from the week of September 5 to the week of September 12.
SmartHub Frequently Asked Questions
SmartHub is DMEA’s free online account management tool for members and Elevate’s free online account management tool for customers. You can access your account 24/7 to check your balance, pay your bill, monitor your energy use, and more. Login on your computer, smartphone, or any mobile device.
Beginning September 12, 2022, DMEA members and Elevate subscribers will be able to access both of their accounts using one combined SmartHub app. Previously, you were required to registered and sign in to two different SmartHub accounts and there were two different apps for your smart devices.
At DMEA and Elevate, we’re always looking for ways to provide better service to our members and customers. This new all-in-one app gives you the convenience of having both of your accounts in the same place. That means you can make updates to your email, banking information, and notifications settings in one place, instead of two!
If you are already using SmartHub for DMEA, you’re all set. Log in on your web browser at https://dmea.smarthub.coop/Login as usual or through the app on your smartphone. If you are also an Elevate customer, your Elevate account information will automatically appear in your DMEA account starting September 12, 2022. Don’t see it? Give us a call at 877-687-3632 or email us at firstname.lastname@example.org.
If you're already using the Elevate Pay app (Elevate's SmartHub), we will push an automatic update to the app on your phone, and you'll see the new and improved app starting September 12, 2022. It will look a bit different though. Rather that Elevate's logo, you see the combined app shown at the top of this webpage. Your DMEA account information will also automatically appear.
Don’t see the update app? Can't find your DMEA account? Give us a call at 877-687-3632 or email us at email@example.com.
While either app will continue to work, we recommend deleting the SmartHub app you use for DMEA (it's light green with a sliver SmartHub logo). Your Elevate app will automatically update to the combined app (you can see the combined app icon at the top of this page!) on September 12.
If you don’t automatically see both your DMEA and Elevate accounts, contact us at 877-687-3632 or firstname.lastname@example.org.
Visit https://dmea.smarthub.coop and click “Sign up to access our Self Service Site.” You’ll be asked to enter a current email address, your DMEA account number, and the last name of the primary account holder. Follow the steps and you will receive an email with a temporary password that you can use to log in – you’ll be required to change this the first time you sign in.
You don’t have to be a DMEA member to access SmartHub for your Elevate account. Member or not, the process starts the same way.
Register a new SmartHub account here: https://dmea.smarthub.coop/Login. Click “Sign up to access our Self Service Site” to get started. When you are asked to enter your account number, just enter your Elevate account number. Also be sure to use the name and email you have registered with your Elevate account.
Follow the steps and you will receive an email with a temporary password that you can use to log in – you’ll be required to change this the first time you sign in.
Download the SmartHub app from the App Store or Google Play. Find it quickly by searching DMEA or Elevate bill pay.
SmartHub puts the power in your fingertips. It delivers real-time and accurate account information like account balances, payment history, and energy consumption. You can securely make payments 24/7, set up your preferred account notifications, and update payment preferences and banking information.