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OFFICES CLOSED TO PUBLIC UNTIL FURTHER NOTICE

OFFICES CLOSED TO PUBLIC UNTIL FURTHER NOTICE

Wednesday | December 30, 2020
All News

MONTROSE, DELTA, CO – Delta-Montrose Electric Association (DMEA), and its fiber-internet subsidiary, Elevate Internet, will remain closed to the public until further notice. DMEA will continue to monitor the status of COVID-19 within its local communities to determine an appropriate date to safely re-open its offices to the public.

As a reminder, DMEA will continue to provide all necessary services while practicing the following:

  • As stated previously, all DMEA offices are closed to the public until further notice
  • DMEA's Pandemic Response Team will continue to monitor local disease progression and regularly evaluate the status of the office closure
  • Employees who can work remotely are now doing so
  • Employees who are ill or who have infected family within their home are required to stay home if their job duties require in-person interactions or in-office tasks
  • Telecommuting software and systems are in place and being utilized for remote workers
  • DMEA has implemented regular disinfecting procedures for all indoor facilities
  • DMEA adheres to county and state public safety COVID-19 regulations of social distancing, wearing masks, and frequent hand washing.

DMEA members experiencing financial hardship are encouraged to contact DMEA immediately to discuss bill assistance options. DMEA’s Board of Directors has committed $30,000 to a member crisis fund to help members in emergency financial situations continue to pay their electric bills. DMEA’s customer service representatives can also help members apply for third-party assistance programs such as LIHEAP (low-income home energy assistance program).


HOW TO PAY YOUR BILL

Access your account 24/7/365 online: https://dmea.smarthub.coop
 
Call our offices and use a secure phone payment system: 
877-687-3632
 
Drop your payment off at one of the following places:

  • Montrose: Both City Markets, Safeway
  • Paonia: Don’s Market
  • Cedaredge: Cedaredge Mercantile
  • DMEA Offices: Outside either local office

Use a self-serve kiosk: Located in the vestibules of each DMEA office and the Hotchkiss Chamber of Commerce Info Booth.

HOW TO REPORT A POWER OUTAGE

For electric service issues or to report an outage, always call DMEA at 877-687-3632.

OTHER QUESTIONS OR SERVICES

Phone: 877-687-3632
Email: csrs@dmea.com

 

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©2023 Delta-Montrose Electric Assn.. A Touchstone Energy Cooperative

  • Account Services
    • My Account
    • Payment & Billing Options
    • Financial Aid
    • Rates
    • Start/Stop Electric Service
    • Time-of-Use
    • New Construction Information
    • Unclaimed Capital Credits Search
  • News & Publications
    • Press Releases
    • Newsletters
    • Industry News
    • Annual Report
    • Position Papers
    • Member Handbook
  • About Us
    • About DMEA
    • Contact Us
    • Annual Meeting and Elections
    • Board of Directors
      • Service Area
    • Capital Credits
    • Co-op History
    • Financial Statements
    • Bylaws
    • Meeting & Events
    • Leadership Team
  • Efficiency
    • Home Energy Evaluation
    • Free Home Weatherization
    • Home Energy Audits
    • Home Energy Monitors
  • Renewables
    • Garnet Mesa Solar
    • South Canal Project
    • Community Solar Array
    • Net Metering
    • Qualifying Facilities Information
  • Community
    • Operation Round Up
    • Scholarships
    • Youth Leadership Programs
    • Educational Services
    • Community Sponsorships
  • Safety
    • Outages
    • Call Before You Dig
    • Trees & Your Power
    • Education
    • Play It Safe
    • Spring Burning
    • Kid's Safety
  • Careers
    • Current Job Listings
  • High Speed Internet
    • About Elevate
    • Elevate For Business
    • Elevate Home Phone
    • Elevate Internet