JULY 10, 2017 – Delta-Montrose Electric Association (DMEA) has received numerous reports from members of an active phone scam throughout their service territory over the past week. Callers are claiming to be DMEA representatives, stating members are past due on their account, and threatening to disconnect service if members do not pay.
The co-op urges members to remain cautious and follow the tips below to protect themselves:
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Know your account details: Not sure if you’ve paid on time or if your bill is due soon? Check your account details yourself online at www.dmea.com. Click on the “My Account” button. Here, you can login to your account, check your balance and payment history, and even pay your bill.
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Don’t give out personal information: DMEA representatives will not take your credit card number over the phone. In order to protect you, our rules require you to enter your card number yourself through our interactive phone system. Don’t give credit card numbers, bank accounts, social security numbers or other personal information out over the phone.
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Be skeptical: DMEA doesn’t call you after hours, on weekends, or holidays. If you receive a suspicious call, take down the caller’s information, hang up, and reach out directly to DMEA to confirm the status of your account. Some members may receive calls from DMEA regarding account balances, but remember, payment must always be initiated by you, the account holder. Pay online, through DMEA’s automated phone system, in person at an established DMEA office, or by mailing payment directly to DMEA.
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Call the law: If you receive a scam call, report it to DMEA and local law enforcement immediately.
DMEA is currently actively surveying members regarding customer service and their experience with DMEA. As a result, some members are also receiving phone calls from individuals representing DMEA asking questions about member satisfaction, services, experience, and needs. No financial information is collected or requested during the survey. The survey calls are legitimate and members are encouraged to complete the satisfaction survey as it helps DMEA improve customer service, development new programs, and improve member experiences.