MONTROSE, DELTA, CO – Due to the increasing number of COVID-19 cases in Montrose and Delta counties, DMEA’s offices will remain closed to the public until Monday, January 4, 2021. In the event local COVID-19 infection rates improve, DMEA will reevaluate this decision. While no walk-in traffic is permitted, employees will continue to provide to all essential services. 
 
During this closure, all employees who are able will work remotely from home, and field workers will be taking extra precautions to ensure that DMEA continues providing essential electric services. Members are asked to follow social distancing and mask recommendations if in contact with DMEA line workers and other field workers. These employees conduct regular maintenance, new service planning and construction, and respond to and repair power outages. 
 
DMEA will continue to provide all necessary services while practicing the following:

•  As stated previously, all DMEA offices are closed to the public until January 4, 2021
•  DMEA's Pandemic Response Team will continue to monitor local disease progression and regularly evaluate the status of the office closure
•  Employees who can work remotely are now doing so
•  Employees who are ill or who have infected family within their home are required to stay home if their job duties require in-person interactions or in-office tasks
•  Telecommuting software and systems are in place and being utilized for remote workers
•  DMEA has implemented regular disinfecting procedures for all indoor facilities
•  DMEA adheres to county and state public safety COVID-19 regulations of social distancing, wearing masks, and frequent hand washing.

We recognize this is a difficult time and some DMEA members may be struggling financially. DMEA is committed to working with members to ensure that everyone has reliable electricity throughout the pandemic. Members experiencing financial hardship are encouraged to contact DMEA immediately to discuss bill assistance options. DMEA’s Board of Directors has committed $30,000 to a member crisis fund to help members in emergency financial situations continue to pay their electric bills. DMEA’s customer service representatives can also help members apply for third-party assistance programs such as LIHEAP (low-income home energy assistance program).

HOW TO PAY YOUR BILL

Access your account 24/7/365 online: https://dmea.smarthub.coop
 
Call our offices and use a secure phone payment system: 877-687-3632
 
Drop your payment off at one of the following places:

• Montrose: Both City Markets, Safeway
•  Paonia: Don’s Market
•  Cedaredge: Cedaredge Mercantile
•  DMEA Offices: Outside either local office

Use a self-serve kiosk: Located in the vestibules of each DMEA office and the Hotchkiss Chamber of Commerce Info Booth.

HOW TO REPORT A POWER OUTAGE

For electric service issues or to report an outage, always call DMEA at 877-687-3632.

OTHER QUESTIONS OR SERVICES

Phone: 877-687-3632
Email: csrs@dmea.com