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Questions you might have, answered all in one place.
Have you downloaded your ElevateIQ app yet? You can quickly change your network name and password using the app. Don't worry; it's free - no strings attached. You'll also get a full suite of parental controls, like content filters, site blocking, and screen time limits. Plus, the ability to prioritize which devices get the most bandwidth - so if you're working from home, your laptop gets speed first.
We're here to help, so give us a call at 844-386-8744 to learn more about ElevateIQ or for assistance changing your password.
Check out the list below to better understand what some of the lights on your router mean.
Power: A solid green light means your router is turned on and has power. If the light is off, the router is not powered on.
Broadband: A solid green light means your router is connected to Elevate’s network and is receiving our signal. If this light is off or red, it indicates a problem with your connection.
Service: A green light means your router is online with internet service. This light will blink when transferring data. If this light is off or red, it indicates a problem with your internet service.
WiFi 2.4GHz and 5GHz (*subjective to 844 only): A green light indicates the wireless network is on and operational. These lights will blink when transferring data. No lights indicate a problem with your WiFi.
Ethernet, Phone, USB: When the corresponding ports on the back of your router are in use, these will light up green and blink.
Locate the black power cable plugged into your fiber modem/router, remove the black plug from the back of the modem for 3 seconds, then re-insert the plug into the back of the fiber modem. The full reboot cycle can take up to 5 minutes.
During a basic installation, Elevate technicians will ensure your router is properly installed and your Wi-Fi network is fully blanketing your home, up to 1,500 square feet. They will also help you connect 1 wired device and up to 6 wireless device, free of charge.
Elevate's 24/7 tech support, available by calling 877-386-8744 or emailing support@elevateinternet.com is provided to all consumers free of charge. Our techs will remotely troubleshoot your router to help identify issues, provide assistance, and offer solutions over the phone. Service call fees may apply for on-site visits. If you’d like additional assistance, consider purchasing our Complete Home plan.
Yes. Every home and business will have its own secure connection with passwords to access the wireless network.
Yes. The router Elevate provides is designed to handle state-of-the-art equipment and the fastest internet speeds available in this universe (and beyond. . .maybe).
Yes. The router is equipped with four traditional ethernet ports to which you can physically connect computers and other devices.
The Wi-Fi router will bring our services into your home and support all broadband connections. During installation, our technicians will set up and show you how to use your new wireless network.
Wired connections to the router will provide the fastest speeds, but the Wi-Fi router will also create a powerful wireless network in your home or business to ensure all devices such as laptops, tablets, smartphones, and smart TVs can connect wirelessly.
Yes, but really, why would you? You do have the option to disable the Wi-Fi signal on your router and only connect to the internet through your hardwired devices.
No. Elevate retains ownership so that we can support the device and any troubles you may experience. We do not charge a monthly lease. Elevate will replace the router free of charge if the device malfunctions due to manufacturer issues. If you choose to stop purchasing service from us, you are required to return your router to avoid an unreturned equipment fee.
As an Elevate Internet customer, you will be supplied with a Wi-Fi router that is built to handle up to 1 Gig internet speeds. If you opt for our 6 Gig package, you'll receive an even more robust router that offers the all-new Wi-Fi 6E, which is the only Wi-Fi network that can broadcast more than 1 Gig wirelessly! The cost of the router is included in the $100 installation fee. We will provide you with a powerful tri-band wireless network that is easily scalable to reach every corner of even the largest homes.
Fiber, short for fiber-optic lines, is actually tiny strands of glass that carry data (aka the internet) using lightwaves. In contrast, traditional DSL or cable connections are traditionally copper wires that transmit data using electricity. It is faster and more reliable to transmit the internet on fiber-optic lines.
Elevate Internet is the fiber broadband solution provided by Delta-Montrose Electric Association (DMEA), your local electric co-op. Since 1938, DMEA has provided Delta and Montrose counties with essential electric services, even in remote rural locations. Our members asked us to investigate the option of providing high-speed internet to our service area, because their current providers weren’t providing the speed, reliability, and customer service necessary for today’s world. We listened and launched Elevate Internet—providing fiber internet, phone, and TV.
Elevate Tech Support is available 24/7 by calling 844-386-8744 or emailing support@elevateinternet.com.
It’s your choice! We can provide and install a powerful Wi-Fi router free of charge and configure your internal and guest Wi-Fi networks. We can also configure our service as a bridged handoff to your router or firewall. We will work directly with your IT support team to ensure your connection is built to your preferences.
We have a dedicated Elevate business representative that can work with you to determine exactly what you need and create a custom setup. Contact us at 844-386-8744 or click here to send us a note.
In short, nothing. Elevate has engineered its services to take full advantage of IPv6 without a normal user having to make any upgrades. If you use your own router, you should make sure that IPv6 is turned on, as well as on any devices you are using within the home. Most of the time, this is enabled by default.
Remove obstacles to enabling IPv6, including identifying any legacy systems that can not be upgraded and choose a solution for them. Plan upgrades and makes purchases wisely so that when you migrate to IPv6, you’re not surprised by a key system that is incompatible with IPv6.
Eventually, you’ll have to. Major network operators and content providers already support IPv6, and as more and more deploy IPv6, native IPv6 access will not only become the norm, but more sites will only support IPv6. While translation mechanisms exist that allow access to IPv6-only sites for those that only have IPv4, these impact performance and can be difficult to troubleshoot.
IPv5 was an experimental protocol developed in the 1980s. IPv5 (also called the Internet Stream Protocol) was never widely deployed, and since the number 5 was already allocated, this number was not considered for the successor to IPv4. Several proposals were suggested as the IPv4 successor, and each was assigned a number. In the end, the one with version number 6 was selected.
NAT64 and DNS64 are transition protocols designed to make the connections between an IPv6-only client and an IPv4-only website. This works by appending a unique prefix to the DNS response the client receives from the DNS64 server then the NAT64 route bridges the connection.
No, this is a hard number to imagine, there are 2128. That’s 340 trillion trillion trillion addresses. To put that into perspective, that is more the 99 times the number of atoms on the surface of the Earth.
The legacy internet protocol, IPv4, exhausted its IP resources in 2014. 4.2 billion IPs had been allocated, leaving no room for new internet expansion.
You can download ElevateIQ on any smart device, but it only works if you have Elevate's internet service and the router we installed in your home is either a Gigaspire or newer. Don't worry; we don't expect you to know what a Gigaspire is, though - that's our tech-nerd speak! Just click here and select the picture that matches your in-home equipment. If your equipment needs to be updated, we'll do so free of charge.
ElevateIQ is an easy-to-use mobile app that puts the power in your hands to protect your family online, adjust your Wi-Fi password easily, see proactive notifications about potential risky websites and cyber threats, and prioritize which devices connected to your Wi-Fi get the most bandwidth.
Zilch, zip, nada, nothing - ElevateIQ is included free of charge with your internet service! The only requirement is that you will need our Elevate Gigaspire or newer in-home equipment for the app to work correctly. Click here and select the picture that matches the Wi-Fi router you have in your home to get started.
Yes! We provide service to single family homes, rentals, small businesses, and corporations. You’ll just need to get permission from your landlord for us to install the service. Download the landlord permission form.
Well, that’s a bummer, but we understand. Since Elevate’s network is not built out everywhere yet in Montrose and Delta counties, we know that you might have to purchase internet from another provider for a bit before we're in your new neighborhood.
But there is good news! Our network has expanded to cover almost 70% of DMEA's service territory and we're on our way to 95% in the next 3 years so chances are getting better and better everyday that Elevate will be available at your hew home.
There are many factors that could contribute to the fact that your device may not be operating at max speed even though we are delivering it to your doorstep.
You’ll get the fastest connection speed possible when you connect your device with an ethernet cable to your router. Wired connections operate with less environmental interference than wireless connections.
Wireless connections will never hit full speed. The latest wireless standards, Wi-Fi 6E, can theoretically give you Gig speeds. Most devices today are manufactured using Wi-Fi 5 standards that really only deliver 300 Mbps.
Things that can affect wireless performance include:
Devices connected to a network can access the internet, work together, and share information. A wired network connects devices together using Ethernet cables. This places restrictions on where you can take your devices. Wired networks are often used when there are work stations and other internet-connected devices that do not move. Wired connections can deliver higher speeds than wireless connections.
A wireless network connects devices without using physical wires. Instead, Wi-Fi connects devices using radio waves. Many devices use wireless technology allowing you to move freely with your device and connect to the internet as long as there is an adequate signal.
Your Wi-Fi network connects devices in your home or business to the internet and each other without using physical wires. The devices on the network connect wirelessly to a Wi-Fi router and together they form a wireless local area network (WLAN).
The Wi-Fi router is connected to the internet source via a broadband modem. The internet is a wide area network (WAN) that connects computers from around the world.
When it comes to your Wi-Fi, typically it is either on or off. But with Elevate, you also get ElevateIQ a smart Wi-Fi app that gives you a ton of useful features to control and monitor your home Wi-Fi. Families and grandparents prefer the parental controls, screen time limits, and content blockers. Being able to control what devices get bandwidth first is a fave of remote workers. And everyone loves being able to reset their password without have to call us.
You can quickly find out the download speed of your connected device by conducting a speed test.
To get the best results in running a speed test on your new connection, follow these helpful tips: use the newest device you have available to you, connect your device with an ethernet cable to your router directly, and ensure no other applications are running on your device. Note: If you disable Windows Firewall and any anti-virus software running on the device you may see improved results, but do so at your own risk.
If you haven't already, be sure and download ElevateIQ - it's free (for real) and gives you enhanced speed testing, network monitoring, parental controls, and bandwidth control.
Your Wi-Fi SSID (the name of the wireless network as it appears on the device you are trying to connect) and WPA Key (password) are located on your Elevate router.
To connect to your WiFi, first make sure the wireless feature on the device you are using is turned on. Next, find your network (WiFi SSID) and connect your device to the signal. Enter your password (WPA Key) to complete the connection.
Once our technicians have placed your fiber modem, we recommend you do not move it. Please contact us if you need to move your fiber modem to a different room. A technician visit fee may apply.
We will always try to centrally locate your router. Our technicians will work with you to identify the ideal placement. Also, for optimal Wi-Fi signal, it should not be placed in a closed entertainment center.
Elevate can connect with customer-owned gigabit routers. However, we cannot offer additional technical support or guarantee the quality of the service from customer-owned equipment.
We provided every Elevate customer with a fiber modem and wireless router that supports speeds up to 6 Gbps for no extra charge. The wireless router is tri-band and scalable to reach every corner of your home.
The primary purpose of Elevate’s TV set top box is to provide the best possible viewing experience for Elevate TV. While it can also support other third-party video streaming applications, this capability is very limited. Certain steaming apps are supported and can be installed as desired, but it is not recommended for extensive use beyond Elevate TV. Netflix is not currently supported on the Elevate TV set top box. Elevate is not responsible for the quality of third-party streaming applications on the Elevate TV set top box.
Once you place your order, a customer service representative will be in contact to finalize your account details. Then, your set top box(es) will be available for pick up at either of our local offices.
If you’re a new customer, we will install your set top box free of charge* during your initial home installation. If an Elevate technician visits your home at a later date to install your set top box, you will be charged our standard service call rates.
You are also encouraged to install your set top box on your own. Click here to download the installation guide, along with other helpful information and user guides.
*Free installation includes connecting the device to your Wi-Fi and plugging it into your TV. If advanced services are needed, you will be subject to additional charges.
You may cancel your set top box at any time for no charge. All you need to do is give us a call AND return your equipment. If you fail to return your set top box(es), you will be charged $110 per box.
Yes, each set top box comes with a full size remote, complete with a 10-key number pad and all the buttons you’re used to like, guide, last, and channel up and down. For detailed information about the remote and other equipment, click here.
You can place your order for an Elevate TV Set Top box by completing an online form Elevate TV's Set Top Box Order Form, calling us at 844-386-8744, or stopping by your local Montrose or Read offices.
Watch your favorite sports through our Expanded Plan (9 sports channels) or Extreme Plan (11 sports channels).
TV channels are available in 3 plans, shown below. Movie channels are available as add-on packages.
*Prices effective on March 1, 2024
No. There is no contract required for Elevate TV service. You can add TV, change your package, or drop service anytime without penalty.
There is no additional installation cost for Elevate TV. To get started, simply subscribe, download the app, and go. If you need assistance, an Elevate technician can come and help you and you will be charged our standard service call fee.
It’s easy! Call us at 844-386-8744 Monday through Friday (8 a.m. – 5 p.m.), or stop by and visit us at our Montrose or Delta County office. Or click here to place your order online.
Currently, there are 24 Denver locals and 16 Grand Junction locals. Your local area channels will be displayed in your channels guide and are based on your location. Delta County residents receive Denver channels, and Montrose County residents receive Grand Junction channels. Local channel areas are not determined by Elevate, they are assigned by “Designated Market Areas” (DMAs), and each individual county in the U.S. falls into a DMA. This is necessary to comply with Federal Communications Commission (FCC) rules.
There are up to 25 local channels (your location determines if you receive the Denver (24) or Grand Junction (16) lineup), 54 additional network channels, and 49 premium channels. Channels are available in packages starting at $50.95 per month.
A total of 3 streaming devices (standard TV, smart TV, tablet, smartphone, etc.) can access Elevate TV at the same time. You can purchase additional streams for $2/stream/month.
No. To get the best Elevate TV experience we recommend using an Amazon Fire TV Stick. You will need to connect streaming devices like this to your TV through its HDMI port.
You will need a way to access the Elevate TV app on your actual TV, which can be done through a streaming device like the Amazon Fire Stick (recommended), Apple TV, among others. Some smart TVs have Amazon built into them, so a streaming device may not be required. The Elevate TV app can be directly downloaded on your tablet or smartphone. You can also purchase the Elevate TV Set Top Box with a 10 key remote.
Elevate’s TV service is provided over a high-speed internet connection, therefore Elevate internet is required if you would like TV service.
Unlimited domestic long distance includes the United States (including Alaska and Hawaii), Canada, Puerto Rico, US Virgin Islands, and Guam for no additional charge.
Elevate must include all state and federal taxes on your bill, as well as a 911 access fee. On average, for a basic residential service, this amounts to less than $10/month per line.
Yes, on Elevate’s home phone service you can have up to 2 lines. The second line costs an additional $20/month.
Elevate residential phone service is $30/month, plus applicable taxes and fees. You are billed in advance for your phone service, just like your internet service. However, your call log and any additional charges, will appear on the next month’s bill.
Yes. As noted above Elevate’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected. Remember, if your internet goes down due to a power outage, Elevate does offer Battery Backups for $4.95/battery/month. Each battery provides 8 hours of backup power.
Elevate phone is a voice over internet protocol (VOIP) service. It is provided over the same reliable fiber connection as your internet, which means it will not function during a power outage. However, Elevate does offer a Battery Backup that will keep both your internet and phone running during a power outage. Battery Backups are available in 8-hour increments for $4.95/8-hour battery/month. Lucky for us, DMEA has top-notch reliability, so power outages are rare and short-lived!
You can access your voicemail via the star code *97 or through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in.
Yes, you can connect your answering machine to your phone just as you did previously. However, Elevate hosts a voicemail service that provides convenient ways to access your messages while on-the-go, including through an online communication portal and star codes. This is provided for no extra cost.
Yes, you can have a separate number for a fax machine on home phone service. You will be charged the $20 per month for a second line, plus applicable taxes and fees.
Just like your Elevate internet service, call us directly at 844-386-8744 if you are experiencing trouble with your phone service. We will connect you with technical support. If it is after business hours, follow the phone prompts to reach tech support. Yeah, we know how funny that sounds, but we’re hoping you might just have a cell phone you can use. Or, you can always reach us at support@elevateinternet.com.
The basic residential phone service includes the following features:
Call forwarding, call rejection, and voicemail are all accessible through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in.
Some features are also accessible using the following star codes:
Yes, wireless phones are simple to connect to Elevate’s phone service. Plug your base unit into your WiFi router. Then, disperse the rest of the bases/handsets at your chosen locations throughout your home. All phones will have service.
No, only the phone you have plugged into your Wi-Fi router will work. If you have a wireless phone set, all other handsets will work throughout your home. If you are interested in wiring your home's phone jacks, we do offer a home wiring service. Read more about this service on our internet page.
Once your service is live and you have connected your phone to your Wi-Fi router, you will be able to make outbound calls. Elevate will confirm your service is functioning correctly, by calling you within a set time period.
In most cases, Elevate will turn your phone service on remotely. However, if you request a custom setup or need wiring assistance, we will send a technician to your property. You will be charged our standard service call fees unless you have purchased our Complete Home Plan.
There are up to 2 telephone ports on the back of your router near the base, labeled Phone 1 and Phone 2. Elevate will turn on service to the port labeled Phone 1. Download the Connecting Your Elevate Phone Service instructions for a step-by-step guide. If you opt to purchase a second phone line you will also have service through the Phone 2 port.
Once the paperwork is complete and, if necessary, the back-end work on transferring your current phone number, an Elevate technical support analyst will contact you to make your service live.
You will also receive step-by-step directions on how to connect your Elevate phone service. Elevate will turn your phone service on remotely. You will see the Phone 1 light on your WiFi router turn green. At this time, your phone service is live.
To connect your phone, simply plug it into the telephone port on the back of your WiFi router. If you have a wireless set, plug your phone station base into the router. To confirm your service is working, Elevate will call you back within a set time period.
There is no charge to transfer your current phone number. It does take a few days longer to complete the process—up to three weeks depending upon your current carrier.
You have the option of keeping your current local number or getting new number when you sign up for Elevate phone. If you opt to get a new phone number, you will be randomly assigned a phone number. There is not an option to select your phone number. You will receive the prefix that has been assigned to your community. For example, the Paonia prefix is 527.
Once you return your paperwork, it will take up to 2 business days to issue you a new phone number or up to 10 business days if you are transferring your current number.
You will need to complete the Phone Service Agreement to confirm phone service. If you want to transfer your current number, you will also need to complete the Port Request Form. Click here to start you order.
Your business internet service includes one assigned and reserved public IP address from our DHCP pool – this will not change and you can use it as a static IP address. If you need an assigned subnet with a broadcast address and ID address, there is an additional charge.
We can run CAT6 and phone wiring, but if you need extensive work, we recommend working with a local electrician. Our technicians can survey the size of the job and make recommendations if needed.
Elevate will bring fiber directly into your business and install a multi-gig capable modem/router that provides powerful Wi-Fi and direct hard-wire connections. We can also extend your Wi-Fi coverage with managed access points. However, we do not provide or install additional networking equipment, such as switches or firewalls.
Elevate’s backup batteries are guaranteed to provide at least 8-hours of home phone service during a power outage. You can stack Elevate’s batteries to provide peace of mind for up to 24 hours or more. Elevate’s battery backup is not guaranteed to, but may, provide power for your internet service. This is unique to each home and dependent upon how your home Wi-Fi network is setup.
No. You are not required to have a backup battery with your Elevate service(s). In the event you no longer need the battery installed with your service, you can remove and return it to your local Elevate office. We will supply you with a standard plug adaptor that can be plugged into your wall outlet, FREE of charge. Remember, if you have Elevate phone, it will only continue to run during a power outage if you have a backup battery.
Removing your old battery is an easy process you can do yourself. Watch this quick video to get started. Just remember to be careful not to bend, rip, or damage the fiber cable plugged into your router. Doing so will cause internet service issues in your home and may require a technician visit to fix, which would result in a standard service call fee. If you think you need help removing your old battery (or installing a new one), we can schedule a service call and fees will apply.
There are a few reasons your battery backup might be beeping. Backup batteries beep when they are running low on power or disconnected from a power source. First, check to see if your battery is plugged in—it’s not uncommon for pets or children to bump a battery and unplug it from the wall. If that’s not the case, chances are your battery has reached the end of its life and needs to be recycled.
Check out this short DIY video that explains how to safely uninstall your backup battery. Be sure to bring your battery back to your local Elevate office and we will recycle it for you. If you’d like to replace your backup battery, you can order a replacement stackable backup battery.
Elevate's fiber cable will, for the most part, follow DMEA’s power lines. Therefore, if your electric service is overhead, your fiber service will also run overhead. If your electric service is underground, Elevate will bury a fiber cable approximately 10” to 12” deep along the same path as your underground power line.
Constructing a fiber optic network is a complex and lengthy process. Numerous contractors are involved in each phase of construction: pre-construction, construction, and home installation. On average, it takes 3 to 6 months to complete the following phases.
Pre-construction – also called make ready – includes the prep work that may need to be completed on DMEA's electric grid before Elevate can install fiber cables. This work includes tree and vegetation management, pole replacements, moving equipment or wires, and installing fiber equipment throughout the community. The length of time it takes to complete pre-construction can vary significantly.
Construction includes building our underground and overhead fiber optic network in your neighborhood. During this phase, crews will be trenching or boring for our underground cables, and the ground and dirt will be disturbed within our rights-of-way. Crew members will also use bucket trucks or climb power poles to complete overhead line construction.
Now for the best part, home installation. During this phase, we bring service directly to your home and install a grey communications box, called a demarcation box, on the side of your home. This box is where the outside fiber lines will connect with the inside fiber lines that are placed during your in-home service installation. During your home installation, our technicians will install your modem and router, plus activate your home Wi-Fi network, including setting up your wireless network name and password. They will also hardwire one device to your router (up to a 5' ethernet cable) and connect up to 6 wireless devices.
Nope, there is no deadline. Our goal is to bring fiber internet to every DMEA member, and we won't stop until we meet that goal. The benefit of preregistering now, though, is that your name is on the list and you'll be one of the first people contacted when service is available.
The entire DMEA service territory is eligible for preregistration! Our construction pipeline is full – very full – for the next few years, and we expect to have service available to 95% of DMEA’s territory by 2027. It’s in your best interest to preregister so we can quickly let you know when your home can get service. Get started by checking availability at your address.
There is no payment collected during preregistration. We ask for your contact information and if you are interested in for your home, business, or both.
By preregistering, you are expressing interest in taking service when Elevate comes to your community. You aren't making any financial or legal commitments; instead, you're letting us know so we can get in touch with you when internet service is available at your home!
Elevate is owned and operated by a rural electric cooperative, Delta-Montrose Electric Association (DMEA). When the co-op launched Elevate in 2016, DMEA's Board of Directors chose to move forward in a phased-in approach to protect co-op ratepayers and the financial integrity of the electric cooperative. Before construction could begin in an area, a pre-determined number of members needed to preregister.
Today, more than 70% of DMEA members have access to our fiber network, and the preregistration process is used to gather interest from community members in areas where we don't yet have service. When you preregister now, you're adding your name to the list to be contacted when service is available.
Fiber is known for being “future-proof,” meaning the fiber we install today will be able to handle increased data loads as the need for more speed increases. Fiber technology makes it possible to deliver 6 Gig (6,000 Mbps) internet speeds today and to grow those speeds right along with your needs.
Fiber is more reliable than other types of network and less prone to interference and complications from lightning and other natural elements. Fiber internet also tends to raise the property value of homes by as much as $5,000.
We think it’s a little silly for an internet company, especially one that provides ultra-fast speeds on a reliable fiber connection, to print, stamp, and mail thousands of paper bills each month. So, we don’t. We’ll deliver your bill electronically each month to the email you have registered with your Elevate account. If you need a copy of your bill you can access it by logging into your account online at https://dmea.smarthub.coop. If you require Elevate to mail you a paper bill, you will be charged a paper statement fee of $5/statement/month.
Each $25 you earn is credited to your entire Elevate account. For example, if you have 400 Mbps internet ($54.95/mo.) and local TV ($50.95/mo.), your bill is approximately $100.90/month.* You referred your neighbor, your parents, and your brother—all of them signed up as new Elevate customers! Your account is credited with 3 referrals for a total of $75, which means your next bill is only $25.90. That’s right, get enough referrals and your bill could be FREE.
*Taxes and fees excluded.
No. Your referral incentives exist only as a credit on your account. They cannot be exchanged for cash in the event you suspend your service before your credits are exhausted. The credits are non-transferable—meaning you cannot transfer your referral credits to another customer's account.
That’s a bummer. A new customer must mention your name or business at the time they sign up for service, either by entering it when they sign their agreement or when speaking with an Elevate customer service representative to finalize account details and installation. Your best bet? Badger, nag, harp, pester, and annoy your friends and family with reminders so they CAN’T forget to mention your name.
Once a customer you referred has signed up and made sure to mention your name, you’ll see a $25 credit appear on your next Elevate bill. They will see the credit on their first Elevate bill. If your account is not active, you will not receive a referral credit.
We like to keep things simple. Once you’ve shared the news with neighbors and friends to sign up for Elevate, just remind them (A LOT) to mention your name when they speak with a member of our customer service team.
Here’s where it gets a little bit tricky. Since Elevate isn’t available everywhere yet, the referral incentives are only available in areas where we provide service today. This means in order to receive a referral credit, you must already be an Elevate customer AND the new customer you refer must also be located in an area where we can provide service.
It’s OK if you refer friends and family to sign up for Elevate even if they aren’t in a live zone, but we won’t be able to credit your account.
No! That would be silly, and let’s be honest, a bit annoying. You can earn a $25 credit on your bill for every single customer you refer who signs up, whether that’s just 1 or 50. Same goes for businesses too! If you are a current customer, your account must be active.
Elevate offers a referral program for both residential and business internet customers. Residential customers can save $25 off their bill for referring a new customer. Business customers can save $50 off their bill. The more customers you refer, the more you save! AND, it gets better. The customer you refer gets $25 off their first bill too (or $50, if it’s a business)!
Nope! We don't force our customers into any sort of time requirement. We do require you to review and agree to our Terms of Service and Service Agreement. These documents cover things like the permission to install our equipment on your property, installation requirements, and equipment.
Yes. There is a one-time, upfront installation fee of $100. Unless you’re lucky and nab a promo!
If you have billing or account questions, contact our customer service department at 844-386-8744.
We think it’s a little silly for an internet company, especially one that provides ultra-fast speeds on a reliable fiber connection, to print, stamp, and mail thousands of paper bills each month. So, we don’t. We’ll deliver your bill electronically each month to the email you have registered with your Elevate account. If you need a copy of your bill you can access it by logging into your account online at https://dmea.smarthub.coop. If you require Elevate to mail you a paper bill, you will be charged a paper statement fee of $5/statement/month.
Yes. You will receive account information from a customer service representative when your installation is scheduled and can set up autopay at that time. You can also access your Elevate account 24/7 to set up autopay via SmartHub. For your convenience, your online Elevate account will be located in the same SmartHub account as your DMEA service. Click here to access your account.
We hate burdensome applications and governmental red-tape just as much as you do. So we've tried to keep our IMPACT application and annual enrollment as simple as possible. If you qualify for any of the following programs, you also qualify for our IMPACT plan: SNAP, Medicaid, Federal Pell Grant, Veterans Pension and Survivors Benefit Program, Federal Housing Program, Supplemental Security Income, WIC, & LifeLine.
All you need to do is complete our 1-page form and attach proof of current eligibility in one the above programs. Then at the start of each year, we'll reach out asking you to re-submit proof of currently eligibility. It's a simple as that.
Elevate's IMPACT Plan is funded through our own operating budget. With 11.7% of Montrose County citizens living in poverty and 14.6% of Delta County citizens living in poverty, we believe providing a program to assist our low-income consumers is both vital to the future success of both our communities and our company.
Lifeline is funded through the FCC's Universal Service Fund and is a governmental program.
No. Neither the IMPACT or Lifeline discounts cannot be applied to past due balances. They can only be applied to your account moving forward.
IMPACT: Download your application, attached proof of eligibility and return it to getanswers@elevateinternet.com or bring it buy your local office - 11925 6300 Rd., Montrose or 21191 H 75 Rd., Delta.
Lifeline: Click here to check your eligibility and get the process started.
Elevate's IMPACT plan requires a simple annual enrollment. You will be asked to submit current proof of eligibility from one of the listed programs. Annual enrollment is open January 1 - March 1 each year. Once proof is provided, the consumer receives the discount until the next annual enrollment period. If you fail to submit proof of eligibility each year, your IMPACT discount will be removed from your account. You can re-enroll at anytime, however discount funds are not retro-active.
Lifeline also requires consumers to re-apply annually for certification. If you fail to do so, Elevate is required to remove the assistance credit from your account. Use the Lifeline National Verifier to recertify.
You can qualify for the IMPACT discount in a variety of ways. You must complete the application and provide proof of eligibility from any of the following (for anyone living within the household) programs in order to qualify for the Elevate Impact Plan: SNAP, Medicaid, Federal Pell Grant, Veterans Pension and Survivors Benefit Program, Federal Housing Program, Supplemental Security Income (SSI), WIC, Lifelin.
Elevate cannot determine your eligibility for Lifeline assistance. You must certify your eligibility through the Lifeline National Verifier.
That’s up to you and your landlord to decide. The bill will be sent to the name listed on the account and that is the person who is responsible for timely payment.
You can order a service transfer by completing this online form. You’ll also need to take your equipment (just the inside stuff!) to your new home. There is a one-time $50 transfer fee.
In-home service technician visit:
Remember, our Complete Home ($9.95/month) package helps avoid some of these costs.
Yes! We offer a seasonal rate for our internet services—$20/month for 1 Mbps. It is required to stay on this rate for a minimum of two months, but no longer than six months during one calendar year. Click here to place your internet account on a seasonal rate.
Yes! You can set your account to automatically draft your payment each month from your bank account or charge to a credit card through our online account management systems. Click here to get started. Or, download a paper form, complete it, and return it to an Elevate office and our team will get it set up for you.
Your bill is due on the first of the month. If you are on autopay, your payment will draft on the first of the month. If your bill is not paid by the first of the month, you are subject to disconnection. If your account is disconnected for non-pay, you must pay a $20 reconnect fee in addition to your bill. Reconnection is only available during regular business hours.
There are no extra fees or taxes for internet. However, if you receive Elevate phone or TV services, there are additional federal and local fees that we are required to include, such as franchise fees and 911 surcharges.
Your first bill might be a little confusing. It will also mostly likely be higher than your monthly bill going forward. That’s because it includes the pro-rated amount from the date your service was installed to the start of the next billing cycle, plus your next month’s service.
